Navigating Your Pharmaceutical Needs: Answers to Common Questions

At Medswana, we understand that you might have questions about our pharmaceutical distribution services. We’ve compiled a list of frequently asked questions to provide you with quick and informative answers. Whether you’re a retail pharmacy, a hospital, or a government organization, we’re here to address any enquiries you may have.

Explore the sections below to find answers regarding our products, ordering process, delivery, quality control, and more. If you don’t find what you’re looking for, feel free to reach out to our dedicated customer care team for further assistance.

Your satisfaction and clarity are our priority, and we’re committed to helping you make informed decisions.

Do you sell directly to individuals or only to businesses?

We primarily serve businesses including retail pharmacies, hospitals, and government organizations.

How do I set up an account with your company?

To open an account, reach out to accounts@medswana.co.bw to receive an account opening form and submit required documents. Our accounts team will then follow up with you after evaluation of your submission.

What types of pharmaceutical products do you distribute?

We distribute human prescription medicines, surgicals, over the counter products, supplements, cosmetics and veterinary products.

How can I place an order with your company?

We accept orders placed through telesales which you can reach through +267 3985200 or through our Online Ordering system. To utilise our online ordering system, you need to register through our sales team at sales@medswana.co.bw

What payment methods do you accept?

We accept EFT payments. We have accounts available through different banks for your convenience. For banking details, please reach out to accounts@medswana.co.bw

What are the delivery costs and delivery times?

We provide free delivery to all our customers nationwide.

How do you handle delivery?

We ensure safe and efficient delivery through trusted logistics partners and our own fleet.

What is the procedure for returning goods?

Customers are required to raise queries for returns within 24 hours of receiving goods. To initiate a return, please contact our customer care with your invoice number and details about the product you would like to return. They will guide you through the return process.

Do you offer any temperature-controlled delivery options for sensitive products?

Yes, we understand the importance of maintaining the integrity of temperature-sensitive products. We offer temperature-controlled delivery options to ensure that your items arrive in the best possible condition. We include specialized packaging and logistics to maintain the required temperature throughout the transit process. We work with trusted carriers and implement best practices to safeguard the quality of your sensitive products.

How can I stay updated on changes in regulations that might affect my pharmaceutical purchases?

We understand the importance of staying informed about regulatory changes. To stay updated, we recommend subscribing to our newsletter and checking out our blog, where we regularly share important announcements, regulatory updates, and any changes that may impact your pharmaceutical purchases. In addition to our newsletter, we may also communicate updates through our official social media channels. Make sure to follow us on Facebook and LinkedIn for timely announcements.

Are you involved in any corporate social responsibility initiatives?

Yes, we are actively engaged in Corporate Social Responsibility (CSR) initiatives as part of our commitment to making a positive impact on the communities and environments where we operate. We support a variety of causes aligned with our values, including education & healthcare. Visit our Blog for details on the causes we actively support.

Require further assistance or have other unique enquiries?